|WHAT ARE YOUR OPERATING HOURS?|
- Customer Service email, Instagram, Whatsapp and chat is available from Monday - Friday 10 AM - 9 PM, Saturday - Sunday 12 PM - 6 PM.
- Reach out to us at: [email protected]
- Instagram: thefridayyclub
- Facebook: The Friday Club
|DO I NEED TO CREATE AN ACCOUNT TO PURCHASE FROM HEYITSFRIDAY?|
Yes, it's compulsory to create an account with us so you can keep track of your purchase history and it saves you a lot of time from filling in your address details every time you purchase from us.
|WHAT PAYMENT METHODS DO YOU ACCEPT?|
Currently we accept all online banking & e-wallet via iPay88, offline bank transfer, Maybank QR-PAY and Paypal transactions for both local & international customers.
All transaction charges by PayPal will be fully absorbed by customer at 5.5% of total purchase ( include postage).
For all bank ATM offline transfers, please remember to keep your receipt after you have transferred.
( Please take a clear photo of your transaction receipt and upload to our website when you are about to submit your payment details with your Order/Invoice ID.)
We will not be able to process your order without a clear snapshot of the receipt.
|HOW LONG WILL ITEMS BE RESERVED FOR AFTER I RECEIVE MY INVOICE?|
Upon checking out, your order will be reserved for you up till 24 hours. In the event that we do not receive payment within this time frame, we are regret to inform you that your order will be cancelled with a notification via e-mail.
HOW DO I KNOW IF AN ITEM IS IN STOCK AND WHAT CAN I DO IF I WANT TO GET SOLD OUT ITEMS?
Stock availability are indicated next to each item:
Ready stock: Our dispatch team will take 1 - 2 working days to pack and arrange for dispatch of your parcel.
Backorder: All backorders placed are expected to arrive in 2-3 weeks time.
Sold out: Item is currently unavailable for purchase.
|HOW DO I KNOW THE STATUS OF MY ORDER?|
To check on your order status, sign in to your account and view your order history by checking "My Account".
Your order status is reflected next to your order number.
Unpaid: Please expect a 24 hours period for us to check your payment, payment status will change to "Paid" after payment confirmed.
Unfulfilled: Order successfully paid but waiting to be dispatched out.
Fulfilled: Order has been dispatch out and tracking number already send to you via e-mail.
|CAN I AMEND OR CANCEL MY ORDER?|
We are only able to amend the billing/shipping address. You will not be able to amend the size/colour of the item(s); remove or add item(s) once order placed.
Once your order has been placed successfully, you will not be able to cancel it. Please contact our customer service team for furthur assistan.
|WHAT IF MY PARCEL LOST DURING DELIVERY?|
We will try our best to retrieve your parcel and refund will be claim from shipping company if parcel is considered lost.